Update (October 2, 2016): New review of this store can be found here.
In this new series, we will be reviewing the service provided by online stores, not any stores, but those who we as gamers and geeks use in order to get our precious goodies. The first entry in the series is Gamer Heaven.
Update: Gamer Heaven is now under new administration. I will be ordering something from them as soon as I can afford it in order to update this review appropriately.
At first sight, Gamer Heaven is indeed a heaven for gamers. It offers plenty of merchandise about our favorite video games, going from Assassin’s Creed, to Call of Duty, or even Zelda or Watch Dogs. The store is pretty big, offering quite a diverse gamma of items. T-Shirts, wallets, phone cases…
When I found this store last year, I tried getting in touch with the owners through the contact information they have on the site; however, until today, I have not gotten any response back from them, but still, I wanted to take the risk and ordered two different items (in two separate orders) a Watch Dogs wallet ($53.66) and messenger bag ($75.47).
These orders were placed on July 25 and 26 respectively, getting the surprise of them being “processed” quite fast getting to a point in which both orders were waiting to be shipped within a day. I was really excited because I really wanted to get both items for my birthday, which is in a couple of weeks from the time I started writing this article and a month after I placed my orders.
Unfortunately, without any sort of notification from this store, the orders were still “awaiting to be shipped” ever since, even when I had paid the extra money to get them shipped with the Royal Mail including a tracking number and being faster. After a couple of weeks waiting, I decided to send another email to Gamer Heaven asking for some update on my order, to which they replied that they were holding both orders due to some security situation, and requested for me to explain it.
It is certainly important to share what the situation was, so here it is. As many already know, I am from a tiny Central American country called Costa Rica; however, I receive all of the items I order online on my US address simply to avoid some complications that come with shipping to my country directly. So, Gamer Heaven’s system noticed that I placed my order from a different country than the one I marked as my shipping address (I placed the order from Costa Rica, asking for the items to be shipped to the US). They never sent a notification about my orders being flagged at all, even when they had already charged me and had me waiting for a couple of weeks.
It was a simple situation, so I would’ve explained it to them if they would’ve simply asked me, but they didn’t. I just replied back to them explaining the situation with all the needed details, expecting for them to understand and reply back, or just ship my order, something that didn’t happen. They didn’t reply back, and my orders were still being held by them.
I sent another email asking for an update on my orders. They haven’t replied, and I am not even expecting them to reply anymore. But wait! There’s more. Even when I thought this was an isolated situation, I found out it isn’t, thanks to some responses I got to my Tweet about it.
So far, #GamerHeaven has been the worst possible store from which I could order something…hopefully they will redeem themselves…
— JohnHeatz (@JohnHeatz) August 7, 2014
Just one user replied to my Tweet directly, but I got other private responses about it, with people asking me about my experience, and sharing with me that they lived a similar one, which certainly made up my mind about the store.
Our verdict about Gamer Heaven?
Not good at all, but let’s list all of its pros and cons.
- Wide variety of original and licensed products from a lot of different games and franchises
- Not a trustworthy site
- Bad communication
- Slow shipping (if they actually ship the item)
All in all, we do not recommend taking the risk at ordering articles from this store, unless you are located within the UK territories.
Which online store do you frequent when looking for your gaming/geeky products? Let us know in the comments below and we just might review it!